Frequently Asked Questions

Creating an account is quick and easy! Click the "Sign Up" button in the top right corner, fill in your details including email, password, and personal information. You must be 18+ and an Australian resident. After submitting, check your email for a verification link to activate your account.

Yes, as required by Australian law, we need to verify your identity to ensure you're 18+ and eligible to play. This usually involves uploading a government-issued ID and proof of address. The process is secure and typically completed within 24 hours.

Absolutely! We are fully licensed and regulated under Australian gambling laws. We work exclusively with official Australian lottery operators like Tatts Group to ensure all tickets are legitimate and all games are conducted fairly.

You must be at least 18 years old to create an account and participate in any lottery games. This is strictly enforced and verified during our identity verification process.

We accept all major credit and debit cards (Visa, Mastercard, AMEX), bank transfers, PayID, and digital wallets including PayPal, Apple Pay, and Google Pay. All transactions are secured with 256-bit SSL encryption.

We don't charge fees for deposits. For withdrawals, we cover the first withdrawal per month. Additional withdrawals may incur a small processing fee depending on the method used. All fees are clearly displayed before confirmation.

Most deposits are processed instantly, including credit cards and digital wallets. Bank transfers and PayID typically take 1-2 business hours. Your account balance is updated immediately once the payment is confirmed.

Yes, we use bank-level security measures. All financial data is encrypted with 256-bit SSL, we're PCI DSS compliant, and we never store your full card details. We work with trusted payment processors to ensure maximum security.

We offer all major Australian lotteries including Oz Lotto, Powerball, Saturday Lotto, Monday & Wednesday Lotto, and special event draws like Superdraw and Megadraw. Each game has different rules, odds, and prize structures.

Quick Pick automatically selects random numbers for you using a certified random number generator. This gives you the same statistical chance of winning as manually selected numbers. You can generate multiple Quick Pick entries at once.

Yes! You can save your favorite numbers and use them for future draws. We also offer subscription services where your chosen numbers are automatically entered into every draw, so you never miss a chance to win.

Tickets purchased after the draw closes are automatically entered into the next available draw. We clearly display draw closure times, and you'll receive confirmation of which draw your ticket is entered into.

All your tickets are stored in your account dashboard. You can view your numbers, draw dates, and results anytime by logging in. We also email you a copy of your ticket after each purchase for your records.

We'll notify you immediately via email and SMS if you win any prize. You can also check your account dashboard where all results are automatically updated. For major wins, our team will personally contact you to assist with the claim process.

Small winnings (under $1,000) are automatically credited to your account balance and can be withdrawn immediately. Larger prizes may require additional verification and can be paid via bank transfer or cheque, depending on your preference.

You have 12 months from the draw date to claim your winnings. We'll remind you well before the deadline via email and SMS. Unclaimed prizes are forfeited and go to the lottery operator's good causes fund.

In Australia, lottery winnings are generally not taxed as income. However, any interest earned on your winnings or investment returns may be subject to tax. We recommend consulting with a tax professional for large winnings.

Prize amounts vary by game. Powerball jackpots start at $3 million and can grow to over $100 million. Oz Lotto starts at $2 million, while Saturday Lotto offers $5 million minimum. Special draws can have even larger guaranteed prizes.

Click "Forgot Password" on the login page, enter your email address, and we'll send you a secure reset link. The link expires after 24 hours for security. If you don't receive the email, check your spam folder or contact support.

You can update most details in your account settings, including contact information and preferences. Changes to critical information like name or date of birth may require additional verification for security purposes.

We offer comprehensive responsible gaming tools including daily, weekly, and monthly spending limits. You can set these in your account settings under "Responsible Gaming." Limits take effect immediately and can only be reduced instantly or increased after 24 hours.

Yes, you can close your account at any time by contacting our support team. We'll process any pending withdrawals and provide you with a final statement. You can also set a temporary self-exclusion period if you need a break.